Opis
The paper presents the usage of symbolic methods, particularly of the variable-valued logic, to the modelling of customer expectations in consulting firms. Such models should assure the identification of expectations, their level, the structure and changes in time. Using selectors and complexes of expectations problems of the resemblance of expected and obtained outcomes of the service-process and the identification of contradictory expectations were analyzed. Spis treści1. Mariusz Branowski – Models of Customer Expectations in Consulting Services 5 2. Tadeusz Graczyk – Selected Aspects of Underwater Remotely Operated Vehicle Design 17 3. Jakub Kołota, Witold Ober, Sławomir Stępień, Artur Stranz – The Analysis of a Stepper Motor Control System 27 4. Teresa Łuczka – Advantages and Disadvantages for Polish Small and Medium-Sized Enterprises on the European Union Market. Part Two 37 5. Leszek Pacholski, Cezary Wójcik – Implementation Preparation of ERP Class System Aiding Administration Processes in a Chosen ABC Production Company – Case Study 51 6. Małgorzata Sławińska – Ergonomic Quality of Technical Diagnostic Systems 65