Opis
In recent years, the concept of benchmarking, introduced to identify and adopt/adapt the industry best practices with a view to enable construction firms to achieve higher quality in products and customer services, has attracted considerable managerial attention because of its huge potential competitive impact. This paper presents a benchmarking best practice tool to provide the best practices and directions for improving quality in construction industry. This tool developed is based on the literature review and best practice survey of 70 large construction firms coupled with in-depth interviews of managers of four top Indian construction firms. The proposed benchmarking best practice tool offers good performance when applied to a variety of standard problems related to construction projects. Spis treści1. A. Metri Bhimaraya – Development of Benchmarking Tool for Construction Industry 5 2. Magdolna Csath – The Competitiveness of Economies: the Case of 17 3. Wiesław M. Grudzewski, Jolanta Jurczak – Intellectual Capital of Companies in Gaining Competitive Advantage on Global Market 33 4. Jakub Kołota, Sławomir Stępień, Artur Stranz – The Stepper Motor Control System in Linear Drive Application 47 5. Karin Reinhold, Piia Tint – Improvement of Work Environment in Textile Industry in Estonia 61 6. Magdalena K. Wyrwicka – Care for Human as a Factor of the Productivity in the 21 Century 77